1Stream is the only hosted contact centre service provider in Africa that provides complete administrative as well as technical services. Our clients manage their staff to serve their customers; we manage everything else.
Hosting offers all the benefits of owning your own equipment, but without the associated costs and administration issues. 1Stream's hosted contact centres include complete system management, proactive monitoring, and the services of certified engineers.
1Stream's On-Demand solution gives you access to award-winning contact centre technology on a cost effective pay-per-use basis. We manage the entire technology platform and administration for you; all you need to do is hire and manage your staff to provide the best possible service to your customers.
“South Africa is not yet synonymous with offshoring, the way that countries such as India or the Phillippines are, but that is definitely going to change. Cost is becoming a deterrent. It has become cheaper to rent space in downtown New York than in Mumbai’s commercial space, and companies are feeling the pinch and starting […]
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