1Stream is the only hosted contact centre service provider in Africa that provides complete administrative as well as technical services. Our clients manage their staff to serve their customers; we manage everything else.
Hosting offers all the benefits of owning your own equipment, but without the associated costs and administration issues. 1Stream's hosted contact centres include complete system management, proactive monitoring, and the services of certified engineers.
1Stream's On-Demand solution gives you access to award-winning contact centre technology on a cost effective pay-per-use basis. We manage the entire technology platform and administration for you; all you need to do is hire and manage your staff to provide the best possible service to your customers.
Jed Hewson was quoted in the October feature on ‘Contact Centres in Cloud’ of Brainstorm magazine: Quote: For contact centres delivering outsourced services, the opex pricing model and scalability offered by a hosted solution enables them to keep overheads low. This provides a huge advantage over contact centres that have committed to a large capital […]
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