Why 1Stream?

1Stream is the only cloud contact centre service provider in Africa that provides complete administrative as well as technical services. All you need to focus on is looking after your customers.

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The 1Stream promise

Excellent customer service is as vital to our business as it is to yours. Our contact centre experts will take care of all technology requirements so that you can focus on what’s important: your customers.

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Cloud: the smart choice

All the benefits of owning your own equipment, without the cost or administration issues. We offer complete system management, proactive monitoring and the services of certified engineers.

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Our Products

Our products and services

1Stream’s Managed Contact Centre provides contact centre functionality on a software as a Service (SaaS) model: Our clients only pay for what they use, when they use it.

A Managed Contact Centre offers the benefits of a dedicated, premises-based contact centre – including complete system management, proactive remote monitoring, and the services of certified engineers – without any of the attendant costs and administration issues.

Whether you have 15 agents or 550, the Managed Contact Centre enables you to focus on your core business while we focus on maintaining the contact centre systems.

The 1Stream Hosted Contact Centre has been built using the OneContact solution from Collab, an all-in-one multi-channel software platform.

Integration

1Stream’s technology integrates seamlessly with a wide range of CRM and debt recovery software solutions..

Transform your customer service

1Stream’s suite of contact centre management tools will enable you to provide fast, hassle-free customer service across any channels, including voice, SMS, email and social media.

You can route calls to the best-suited agents, scale up and down on demand, see how each of your agents is performing, and get to the bottom of any problems immediately.

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Reduce the cost of your technology

Our cloud solutions require no heavy upfront investment and are supplied on a monthly pay-per-use billing system. You can scale up during busy periods and down during quiet periods.

Costly legacy hardware is a thing of the past, and regular upgrades taking place automatically, mean that you’ll always have the best technology.

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1Stream Clients

1Stream’s technology has worked with some great clients along the way.