1Stream is the only hosted contact centre service provider in Africa that provides complete administrative as well as technical services. Our clients manage their staff to serve their customers; we manage everything else.
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Hosting offers all the benefits of owning your own equipment, but without the associated costs and administration issues. 1Stream's hosted contact centres include complete system management, proactive monitoring, and the services of certified engineers.
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1Stream's On-Demand solution gives you access to award-winning contact centre technology on a cost effective pay-per-use basis. We manage the entire technology platform and administration for you; all you need to do is hire and manage your staff to provide the best possible service to your customers.
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In the cloud but not in the dark – Opinion piece by Jed Hewson
The business case for cloud-based call centres is irrefutable – it is almost always better to leave the procurement, configuration, operation, maintenance and updating of a complex technology platform up to the hosting provider.
The host, after all, has the economies of scale to offer a fixed, reasonable monthly charge, the vendor relationships to procure the most cutting-edge technology, and the specialist skills to keep it in mint running condition.
