Hosted call centres – safer than doing it yourself?
July 22, 2011 
Security concerns are often cited as a reason why businesses are reluctant to adopt hosted and cloud-based strategies – but, according to Jed Hewson of hosted call centre company 1Stream, hosting might actually improve security. “The moment you start to look a little deeper into security, you realise that many of ...
Hosted contact centres boost Cape Town’s profile as an offshoring destination
Hosted contact centre solutions are helping to boost Cape Town’s prominence as a BPO offshoring destination for UK firms, says Jed Hewson, director of hosting provider 1Stream. “Cape Town is already well established as a BPO destination for the Euro zone and the UK,” says Hewson. “Companies like Talk Talk, Budget, ...
