February 14, 2012 
In the cloud but not in the dark – Opinion piece by Jed Hewson
Jed Hewson, Director, 1Stream Is your hosted technology provider a trusted advisor or box dropper? The case for cloud is now closed The business case for cloud-based call centres is irrefutable – it is almost always better to leave the procurement, configuration, operation, maintenance and updating of a complex technology platform up ...
