The 1Stream hosted telephony solution
1Stream provides a complete, hosted telephony solution for the South African market. The hosted or “software as a service” model offers cost-effective, pay-per-use, flexible access to world-class technology including a complete range of multi-media applications to route, record and report on any contact centre activity. 1Stream also offers ongoing support and consulting services to help clients extract maximum value from their technology services.
1Stream’s team has extensive contact experience, including Design-Build-Operate-Transfer projects and the development of the first hosted call centre platform in SA. This technical expertise is combined with a deep understanding of the business drivers in the customer service environment.
Our services include:
- Turnkey contact centre solutions
- Setting up and configuring the contact centre environment
- Integration
- Customisation
- Project Management
- Workforce Management
- Quality Assurance
- Performance Management
- Network Assessments
