Hosted Contact Centre: Financial Benefits

• Transparent pricing: There is a single price per agent, per month, per use. There are no annual license fees, no upgrade fees and no extra support or maintenance fees.
• Lower total cost of ownership: Pay only for the features and number of seats you actually use.
• Shift costs from from capex to opex: Improve your cash flow by only paying for what you actually use each month.
• No unused capacity: Never pay for an empty seat and unused technology again; scale services up or down as demand requires.

Operational benefits

• Reduce risk: We use enterprise-grade telephony and technical infrastructure to provide the best possible service at all times.
• Improve customer service: Use our advanced applications to route the right interaction to the right resource, screen-pop information and integrate into your CRM application.
• Focus on core business: We manage the technology; you manage everything else.
• Simplify management: We provide a single point of contact for all your telephony needs and take responsibility for application upgrades to protect you from technology obsolescence.
• Access scarce IT skills: We support the platform;  there is no need to hire expensive technical resources.
• Get to market fast: 1Stream’s Managed Contact Centre platform is already in place, so you can take a new service to market faster than ever before.