Hosted call centre benefits: Cloud Computing

Cloud computing is the new  model for delivering technology to businesses of all sizes. By allowing companies access to technology on a pay per use basis, Cloud computing enables businesses to use expensive technology with little or  no upfront Capex expenditure. This Opex model is also known as Software as a Service (SaaS), Communication as a Service (CaaS) and Infrastructure as a Service (IaaS). Cloud computing provides such compelling benefits that some analysts suggest that within the next 5 years, many companies will not own any technology assets at all and rely solely on accessing technology through the cloud.

Cloud computing is ideal for the contact centre market.
Many contact centres face technology challenges which include:

• Justifying the implementation of expensive technology especially in smaller contact centres.
• Seats and licences left empty for part of the year when companies purchase to cater for periods of maximum call volumes.
• Struggle to find and keep contact centre technology skills needed to optimise the technology.

1Stream’s hosted contact centres enable companies to make use of cloud computing, making technology cost effective,  flexible and providing much needed technical skills. 1Stream is a hosted contact centre company providing cloud based contact centre technology.