Cost Saving by using a hosted contact centre

1Stream hosted contact centre technology is a unique service offering which will cut contact centre costs dramatically, giving operators access to flexible, more cost effective solutions.

Unlike premise based contact centres where everything is done in-house, 1Stream’s hosted solution take the majority of resources offsite to a centralised data centre.  Services are delivered to the client from a centralised location, giving the client access to significant economies of scale and cost saving.

1Stream hosted solution operates on a pay per usage model, enabling customers to align expenses with usage, ensuring that resources that are paid for are based on the company’s actual demand.  This enables customers to gain access to call centre technology whenever the need arises. If the client requires automatic call distribution (ACD) or interactive voice response (IVR) systems, they will only pay for what they actually use on a monthly basis.

1Streams hosted solution also limit a number of start-up costs including; infrastructure, rent, hardware, software and maintenance. This in turn drastically reduces the setup cost associated with building and running a contact centre.

Other benefits include; no installation or administration costs, guaranteed system performance, 24/7 coverage and system backup.  1Stream takes responsibility for all these areas, serving as the sole point of contact for the client. Allowing the contact centre manager to focus on what is really important to the business, namely profitability.

1Stream hosted contact centre solution provide a cost effective alternative, minimising capital expenditure, whilst providing access to proven technology.