February 14, 2012 
Customer Effort – Harvard Business Review
Click on the PDF icon to download the Harvard Business Review report on Customer Effort.
Contact Centre Automation by Interactive Intelligence
Click on the pdf icon to download Interactive Intelligence's report on Contact Centre Automation.
Hosted Contact Centre Solutions
Click on the pdf icon to download the whitepaper on Hosted Contact Center Solutions by Donna Fluss, President and Founder of DMG Consulting.
Hosted Contact Centre Market Report by DMG
Click on the pdf icon to download the Hosted Contact Centre Market Report by DMG.
Financial Benefits of Hosted Contact Centres
Click on the pdf icon to download our latest whitepaper on the financial benefits of hosted contact centres.
Deriving Value from On Demand Contact Centers
Click on the pdf icon to download our latest whitepaper on Deriving Value from On Demand Contact Centers.
Cloud based computing
Click on the pdf icon to download our latest whitepaper on cloud based computing.
SMEs move to outsourcing
Download our article: 1Stream featured in IT Web - SMEs move to outsourcing
