Multimedia Functionality for Call Centres
1Stream’s hosted call centre is built around a universal queue and provides multimedia functionality in the form of Email, Fax, Web chat and Telephone. Agents work in a blended environment which enables them to efficiently receive and responded to customers in the media of their choice.
Benefits
- Increase efficiency
- Maintain service levels across all contacts
- Universal Queue for all media types
- Elimination of disparate systems to handle email and chat interactions
- Enables customers to contact you via their preferred media
Features
- Real-time and historical reporting across all media
- Manage phone, email & chat channels in one application
