Salesforce integration with 1Stream

The customer experience is best when it’s seamless — which is why 1Stream integrates directly to Salesforce enabling businesses to take advantage of the ability to manage customer interactions directly within Salesforce.  By embedding call control, agents can make, take and manage calls with features for click to dial, dial from workgroup, call pickup, disconnect, hold, transfer, and conference. Agents can also manage
their presence status, service multiple interactions simultaneously, have customer records automatically populate upon contact initiation, and assign wrap-up and account codes — all from within the Salesforce environment.

Features

• Embedded softphone with call controls
• Click-to-dial
• Dial from workgroup
• Presence management
• Intelligent routing
• Configurable screen pop for all media types
• Activity creation and auto association
• Wrap-up and account codes
• Enhanced integrated reporting
• Productized solution built on Microsoft’s .NET framework
• Automatic synchronization of Interaction data and Salesforce activities
• Certified by Salesforce and published on AppExchange